Technical support_Dongguan Xinda Industrial Automation Co., Ltd

Technical Support and Services

All products in Xinda Industrial’s full product line are subject to quality control in accordance with the ISO 9001 national quality management system standard.
In addition to stable and reliable products, we will also provide you with timely and efficient service support.

ISO 9001 Quality Control
Standardized production across the entire process
Full lifecycle
Accompanying service support
Rapid response
Promptly address all types of requests.
Professional team
Senior engineers provide support.
SERVICE STAGES

Full-Lifecycle Service Process

01
Pre-sales phase

We will gain a deep understanding of your application scenarios and process requirements to provide expert equipment selection recommendations.

  • Technical Consulting and Q&A
  • Application Condition Analysis
  • Product Selection Recommendations
  • Technical documentation provided
02
In-sales phase

Based on specific project requirements, we provide customized solutions and conduct proof-of-concept demonstrations.

  • Product Demonstration and Testing
  • Scheme Design and Optimization
  • System integration support
  • Installation Guidance Training
03
After-sales stage

Continuously monitor product operating status to ensure long-term stable and efficient equipment performance.

  • Upgrade and optimize services
  • Maintenance and repair support
  • Fault Diagnosis and Troubleshooting
  • Spare parts supply assurance
CONTACT US

Contact Us

Online Consultation
Service Hours
9:00 - 12:00   13:30 - 18:00
Real-time response during business hours; please leave a message outside of business hours.
Market Consultation: Ms. Ming
Telephone consultation
Consultation Hotline
136 8628 6625
You can call directly to receive immediate technical support.
Contact: Ms. Ming
SUPPORT FORM

Submit a technical support request

We promise to contact you within one business day. Please keep your phone accessible.
Do you need immediate technical support?
Call our consultation hotline, and a senior engineer will provide you with one-on-one support.
Scan the QR code to add WeChat.
One-on-one exclusive service
Click the button below to contact us directly via WhatsApp, and we will get back to you as soon as possible.
Start a conversation
Online Customer Service
● Online now
Online Customer Service
We will reply to you as soon as possible.
Hello! Welcome to consult ~
To contact us quickly, please call:
13686286625(WeChat number is the same)

You can also click the button below to open the customer service chat window directly.